Author: Priya Nair

A single platform for managing customer support operations, from the first request to the final resolution. Customer support gets messy when the work is spread across shared inboxes, chat threads, spreadsheets, and whoever happens to remember what happened last time. A customer sends an email. Someone forwards it to the right person. Another person asks for an update. The customer follows up again because nobody replied. Three people have pieces of the conversation, and nobody has the complete picture. The problem is not that people do not care about support. The problem is that the system around them was never…